IMPORTANT NOTICE REGARDING LUXX 645W AND 860W LED LIGHTS
As you may know, Hawthorne Gardening Company recently acquired the Luxx brand. Since that time, HGC has been undertaking a comprehensive assessment of all Luxx products as we onboard them into our portfolio. It has come to our attention that the Luxx 645W and 860W LED fixtures were mistakenly labeled as IP66 certified and have not been verified for that rating. In addition, Hawthorne has identified a quality issue with the Luxx 860 models that may impact performance longevity.
Based on our inquiries, HGC has received no reports of accidents or injuries related to this labeling issue. In addition, based on our internal engineering review, the fixtures can be safely used when operated in accordance with the warnings and instructions in the User Manual Directions for Use.
As a reminder, and consistent with the User Manual:
- The fixture should not be exposed to the following conditions: condensing humidity, heavy mist, fog or direct spray, extreme temperatures outside of its operating range, direct sunlight while in use and dust;
- The fixture is not intended to be used outdoors and should not be directly exposed to water; and
- Do not clean the LED fixture with detergents, abrasives or other aggressive substances; instead, clean the fixture with a cloth.
Hawthorne Gardening Company strives to provide its growers with the highest quality products and services. As a pioneer in the business of growing, we understand that our growers count on our commitment to quality and consistency. These units do have a five-year warranty, and Hawthorne intends to uphold it. If you have any questions or concerns regarding this notice or would like any additional information, please contact our customer service team at (888) 258-5998.
We apologize for the inconvenience, and we appreciate your business and your support. For your reference, a full listing of affected products and related SKU numbers are provided below:
|Product Name||HGC SKU Number|
|Luxx 645W LED PRO 120-277V||HGC906354-01|
|Luxx 645W LED PRO XR 120-277V||HGC906354-02|
|Luxx 860W LED PRO 120-277V||HGC906355-01|
|Luxx 860W LED PRO XR 120-277V||HGC906355-02|
|Luxx 860W LED PRO 480V||HGC906356-01|
|Luxx 860W LED PRO XR 480V||HGC906356-02|